This week I have been collecting a list of things that need a fix. Below are a few comments on each.
1. Final Cut Pro doe not have a "screen capture" function - at least not one that I can find, search for, or google.
2. The lab printers are faulty. If my request even registers on the printer, more often that not, it says "unexpected paper size"
3. A gift company sends me a wedding gift with no documentation of who bought the gift for us.
4. Yahoo does not automatically update when email is received - you must refresh - unlike their email competitor, GMAIL!
5. MIX email is atrocious - my biggest pet peave is MIX displays your inbox from oldest to newest. Even after changing the setting, it only works until you logout. Then, you must repeat the process. MIX also no longer forwards email, this is a HUGE inconvenience.
6. Aaron just received a new "very nice" watch. It is not at all intuitive (as we discussed), so an interactive cd rom is included. It teaches how to set the time and how to use the many watch functions that are all controlled by 3 controls.
7. I tried to set up my Verizon telephone and DSL service today. The sales associate was less than helpful and the web site did not make the information I wanted to view easy to acesss (if the information was even on the website)
8. Airmiles. Aaron and I have hundreds of airmiles to claim. The process is very difficult, mostly because we did not have our frequent flyer cards on us during the ticket purchase or flight. Now our options are mail (we don't know the address), phone (the automated service does not connect to a person and just "runs you around", or use the web site (we can't figure this one out.) There is obvioulsy a customer service issue here. We have spent over half an hour trying to get credit for our miles and have gotten no where.
9. Target - Once again a coupon issue. Our registry closeout 10% coupon could not be accessed from the store (unlike Pottery Barn). We have to wait for the paper coupon to be mailed to my Dad's house, then mailed to us, and then brought to the store to use it. We almost bought the item, a Bose Speaker, from 2 other stores because we simply couldnt wait. A simple digital/software solution could have kept them a customer.
Those are my bugs thus far. I think there is really potential with the coupon idea. Shouldn't this move to a digital process and save consumers, stores, and manufacturers time, money, hassle, mailings etc.? There are quite a few components with this that could be addressed.
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3 comments:
Good list. Here are my thoughts (briefly):
1. But the OS does.
2. This one is tricky. There are a lot of very technical issues.
3. Other companies are already doing this right.
4. So, apparently, GMail is doing it right.
5. Yet again, other software does it right.
6. Wow. If it needs a CD-ROM to explain, it's definitely broken. Actually, this is probably a valid topic. I don't know of a digital watch that is actually intuitive.
7. This one would need to be tightened up (more specific) before you could consider tackling it.
8. Another one that has potential, but needs to be more specific.
I agree with your concluding statement that the "coupon thing" has potential.
NEW MIX IS THE DEVIL! WHAT WERE THEY THINKING! HOLY MACARONI! I would love it if we could educate some people at the university as to what a good user experience could be. I just think doing the job right the first time would make things a lot easier for them in the long run. I mean... they have to set up a table to show students how to work their mix account throughout the year, that is a whole group of people who could be out saving lives (or websites).
you can fix mix... it really aggrivated me that it would always show the oldest first, but I just found the way to change it. you have to go to the options tab and go to appearance and then you can tell it to show the oldest last.
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