Bug List - a start

This week I have been collecting a list of things that need a fix. Below are a few comments on each.

1. Final Cut Pro doe not have a "screen capture" function - at least not one that I can find, search for, or google.

2. The lab printers are faulty. If my request even registers on the printer, more often that not, it says "unexpected paper size"

3. A gift company sends me a wedding gift with no documentation of who bought the gift for us.

4. Yahoo does not automatically update when email is received - you must refresh - unlike their email competitor, GMAIL!

5. MIX email is atrocious - my biggest pet peave is MIX displays your inbox from oldest to newest. Even after changing the setting, it only works until you logout. Then, you must repeat the process. MIX also no longer forwards email, this is a HUGE inconvenience.

6. Aaron just received a new "very nice" watch. It is not at all intuitive (as we discussed), so an interactive cd rom is included. It teaches how to set the time and how to use the many watch functions that are all controlled by 3 controls.

7. I tried to set up my Verizon telephone and DSL service today. The sales associate was less than helpful and the web site did not make the information I wanted to view easy to acesss (if the information was even on the website)

8. Airmiles. Aaron and I have hundreds of airmiles to claim. The process is very difficult, mostly because we did not have our frequent flyer cards on us during the ticket purchase or flight. Now our options are mail (we don't know the address), phone (the automated service does not connect to a person and just "runs you around", or use the web site (we can't figure this one out.) There is obvioulsy a customer service issue here. We have spent over half an hour trying to get credit for our miles and have gotten no where.

9. Target - Once again a coupon issue. Our registry closeout 10% coupon could not be accessed from the store (unlike Pottery Barn). We have to wait for the paper coupon to be mailed to my Dad's house, then mailed to us, and then brought to the store to use it. We almost bought the item, a Bose Speaker, from 2 other stores because we simply couldnt wait. A simple digital/software solution could have kept them a customer.

Those are my bugs thus far. I think there is really potential with the coupon idea. Shouldn't this move to a digital process and save consumers, stores, and manufacturers time, money, hassle, mailings etc.? There are quite a few components with this that could be addressed.

Coupons

Yesterday my husband was left waiting at Target while a sales associate slowly tried to work out his issue. Because of his long wait, he received 2 coupons. Today, I went to redeem the two coupons. However, my cashier was a new associate with a trainer associate working alongside him. She was explaining the tedious process of checkout to him, which during my short stay in the checkout line she had to call over a manager twice for confirmation codes. When I presented the coupons, there was a brief discussion of "how this is how she deals with them" and then the first coupon was scanned 3 times, because apparently it is trial and error to determine which of the several barcodes to use. While scanning the proper barcode she had to cover the remaining coupon barcodes.
This lead me to think - Isn't there a better way of finding, using, tracking, and utilizing coupons? Scissors, files, time spent in aisles searching for the exact product, cashiers that can't use them, cashiers that do not double them, and a slew of other issues surround coupons...how could this be revamped?