Yesterday my husband was left waiting at Target while a sales associate slowly tried to work out his issue. Because of his long wait, he received 2 coupons. Today, I went to redeem the two coupons. However, my cashier was a new associate with a trainer associate working alongside him. She was explaining the tedious process of checkout to him, which during my short stay in the checkout line she had to call over a manager twice for confirmation codes. When I presented the coupons, there was a brief discussion of "how this is how she deals with them" and then the first coupon was scanned 3 times, because apparently it is trial and error to determine which of the several barcodes to use. While scanning the proper barcode she had to cover the remaining coupon barcodes.
This lead me to think - Isn't there a better way of finding, using, tracking, and utilizing coupons? Scissors, files, time spent in aisles searching for the exact product, cashiers that can't use them, cashiers that do not double them, and a slew of other issues surround coupons...how could this be revamped?
